Shipping policy

Shipping Policy

Last updated: July 2026

At Aurora Home, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.

We currently ship Australia-wide only.

At this time, we do not offer international shipping.

Orders are processed within 1–2 business days.
Orders are processed Monday to Friday, excluding Australian public holidays.
Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Please note that processing times may be slightly longer during peak periods or promotional events.

Australia

Delivery times are estimates and may vary depending on your location and carrier operations.

Shipping costs are calculated at checkout before payment.

From time to time, Aurora Home may offer Free Shipping promotions. Any applicable offers will be displayed at checkout.

Once your order has been shipped, you will receive an email containing your tracking number.

You can use this tracking number to follow your shipment until delivery.

While we work with reliable shipping partners, unexpected delays may occasionally occur due to factors beyond our control, including:

We appreciate your patience and understanding in these situations.

Please ensure that your shipping address is correct before completing your purchase.

Aurora Home is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your order before it is dispatched.

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

We will investigate the issue and work with the carrier to find the best possible solution.

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: steeven.fauchard@outlook.com

We aim to respond to all enquiries within 24 business hours.